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Brew Gadgets Return Policy

All returns require a completed RMA form and an RMA number to be processed.  Click here for Brew Gadgets RMA Form.  Please contact us for your RMA number before returning your item(s). 

If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned for a full refund or exchange within 30 days of receiving your order (original shipping charges not included). 

Our desire is to provide you the opportunity to shop for the highest quality products from the convenience of your home or office.   We encourage you to contact us by e-mail or by phone to resolve any issues regarding purchases or products before considering a return. 

Items Damaged in Transit: If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as UPS may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 3 days from arrival date or we can not honor the return. Emailing us pictures of the damage isn't necessary but it is greatly appreciated. Please open the package and inspect items for damage immediately upon arrival! 

Shipping cost deduction for orders shipped with a free shipping promotion. 
If your order was placed under a free shipping promotion, the original shipping cost for that item will be deducted from your refund.

What we expect when receiving returns:  When your merchandise is received and inspected it must be free of any damage and in a condition that the merchandise can be resold, unless of course you received the item in damaged condition.  This means that if you are shipping merchandise back to us please pack the item(s) so that they do not get damaged in transit.  We will not be held responsible for damages to products shipped back to us.  Always include a copy of your RMA form in the box.  

Customers are responsible for the return shipping cost. Brew Gadgets does not charge restocking fees, but original shipping cost will be deducted from the final refund.  Under no circumstances are opened or used products accepted for return unless agreed upon between the customer and Brew Gadgets. Opened and used products will be refused and returned to the sender at the senders expense.